How to choose an expertise identification solution that works

Successful knowledge sharing starts with effective expertise identification – the ability to quickly match people with questions to people with the right answers. Organizations are increasingly turning to social networking tools or data mining technologies to identify expertise within the enterprise. A successful expertise identification solution requires both.

Get the "Five Keys to Effective Expertise Identification" and discover some of the key factors you need to be aware of when evaluating knowledge sharing solutions. You'll learn:

• About the role social business tools can play in expertise identification
• Tips to ensure that answers generated from employee interactions get captured for future use
• Which technologies you need to deploy to maximize adoption and drive ROI